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New visitor notification

  • Date updated 2014-09-13
  • Author LiveHelpNow
  • Comments 0
  • Rating
  • Categories
  • Live Chat System
  • Troubleshooting
  • Tags
  • alerter
  • notification
  • visitor

New visitor notification sometimes is very late or not shows at all, why is that?

New visitor notification may be set in Alerter settings and it is designed to alert operators of new visitor arrival.

Alerter settings

New visitor notification will only show if the following is true:

  1. The Operator Panel must be closed or minimized. If operator panel is open, the Alerter will assume that the operator is aware of all the activity on the site and does not need to be alerted.
  2. New visitor notification will only show for a visitor who has not visited your site in the last 24 hours. If you are testing please ask a friend using a different network to visit your site.

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