LiveHelpNow Help Desk

Support Center

BASIC

ADVANCED

Exact Match:

  • Home
  • Categories
  • Home
  • Categories
  1. Home
  2. Categories
  3. LiveHelpNow SLA

LiveHelpNow SLA

  • Date updated 2019-08-29
  • Author LiveHelpNow
  • Comments 0
  • Rating
  • Categories
  • Security and Privacy
  • RFQ / RFP questions
  • Tags
  • policy
  • servers
  • security
  • secure
  • network
  • SLA
  • service level agreement

What is LiveHelpNow Service Level Agreement (SLA)?

We understand it is important that our customers fully comprehend the terms that define our level of service. Particular aspects of our service are listed below:

LiveHelpNow uses RackSpace as Third Party for private cloud hosting environment, network and hardware uptime. http://www.rackspace.com/managed_hosting/support/servicelevels/managedsla

Any critical issues with our software are resolved within 1 hour. Software uptime is 99.9%. We offer phone support at 1-877-548-3001 and Chat Support from 9AM-9PM EST 7 days a week.

 

Ticket Support is 24/7/365 via help @ livehelpnow . com or https://www.livehelpnow.net/lhn/ticketsvisitor.aspx?lhnid=1.


We also encourage you to subscribe to notification on our status page: https://status.livehelpnow.net

Rate this article


Your email is now subscribed to alerts for this article

Your email is not subscribed to alerts for this article

Subscribe to alerts for this article below

Unsubscribe to alerts for this article below


Leave a comment?

Related articles

  • Can your system be used with dynamic and secure web pages? Does it work properly on Linux hosting?
    • 27577
    • 59
    • 0
  • Is any software downloaded on my visitors computer when they visit my Websites?
    • 21096
    • 58
    • 0
  • LiveHelpNow PCI certification, HIPAA compliance, and Safe Harbor compliance
    • 28159
    • 84
    • 0
  • LiveHelpNow Cookie Policy
    • 18754
    • 58
    • 0
  • Email-to-Ticket Security
    • 17420
    • 57
    • 0
  • Recommended LiveHelpNow chat settings for HIPAA, PCI compliance
    • 22942
    • 39
    • 0

Popular Knowledge Base Articles

  • Customize with different languages
    • 22010
    • 27
    • 0
  • LiveHelpNow Section 508 Compliance & Accessibility for Visually Impaired Users
    • 17242
    • 61
    • 0
  • Unsecured content warnings
    • 16354
    • 57
    • 0
  • HelpOut Tab - changing Chat, Ticket and Callback button images
    • 24102
    • 27
    • 0

Knowledge Base Authors

  • Michael Conde
    Michael Conde
    Total articles: 10
  • LiveHelpNow
    LiveHelpNow
    Total articles: 254

Company Sites

Home

Blog

Categories

  • General Questions
  • Getting Started
  • Customization
  • Advanced Customization
  • Troubleshooting
  • All Categories

Connect With Us

  • LiveHelpNow, LLC
  • Customer Service Software
  • 515 S West End Blvd
    Suite 202
    Quakertown, PA 18951

  • 8775483001
  • help@livehelpnow.com
  • https://www.livehelpnow.net
    Powered by LiveHelpNow customer support suite