Route live chats launched on the same web page to different departments
Is it possibile to have 2 different chat window designs directing to different departments in a single page?
- Please install invisible button code on the web page first. Find it in Admin Panel->Installation->Live chat button->For websites->invisible Button (bottom of the button selection page)
- Add this javascript function to the web page (change ACCOUNTID to the NUMERIC portion of your LiveHelpNow account #):
<script type="text/javascript">
function openLiveChat(department, win){
var wleft = (screen.width - 580-32) / 2;var wtop = (screen.height - 420 - 96) / 2;
window.open('http://www.livehelpnow.net/lhn/livechatvisitor.aspx?lhnid=ACCOUNTID&d=' + department + '&zzwindow=' + win, 'lhnchat', 'left=' + wleft + ',top=' + wtop +',width=580,height=435,toolbar=no,location=no,directories=no,status=yes,menubar=no,scrollbars=no,copyhistory=no,resizable=yes');
}
</script> - Go to Admin Panel->Account Setup->Departments and record all Department # setup for your account
- Now you may instruct any element on your web page to launch chat and specify which department to connect it with. Here's an example:
<a href="#" onclick="openLiveChat(999, 0);return false;">Chat with Sales</a>
or if you would like to hook up the button with status changes then use this:
<a href="#" onclick="openLiveChat(999, 0);return false;"> <img id="Img1" src="'http://www.livehelpnow.net/lhn/functions/imageserver.ashx?lhnid=ACCOUNTID&navname=&java=&referrer=&pagetitle=&pageurl=&page=&zimg=BUTTONID&d=DEPARTMENTID&zzwindow=WINDOWID&t=f" alt="Live Help Support by LiveHelpNow" border="0" /> </a>
Where 999 is the Department # you would like to connect the customer with.
If you would like to have a different window associated with the button, 0 is the default window ID. Change this number to reflect the window you want.