LiveHelpNow Help Desk

Support Center

BASIC

ADVANCED

Exact Match:

  • Home
  • Categories
  • Home
  • Categories
  1. Home
  2. Categories
  3. LiveHelpNow in an intranet environment

LiveHelpNow in an intranet environment

  • Date updated 2017-04-10
  • Author LiveHelpNow
  • Comments 0
  • Rating
  • Categories
  • Integrations
  • Tags
  • department
  • different departments

I see visitors browsing Brand A website routed to Brand B, why?

LiveHelpNow uses IP address to track visitors. We do not utilize cookies to comply with privacy laws.

This may create potential issues when two or more visitors browsing your website from the same public IP address at the same time.

You may see for example pages tracked for a visitor routed to Brand A showing Brand B website pages.

Visitors will still be routed to correct departments, the navigation history however may reflect pages from other websites if another visitor from the same Public IP address visited those pages.

<SCRIPT>

function CustomOpenLHNChat(){

if (typeof lhnWin !== 'undefined' && lhnWin){

if (!lhnWin.closed){

lhnWin.blur();

setTimeout(lhnWin.focus(), 10);

return false;

}

}

 

var wleft = (screen.width - 580-32) / 2;

var wtop = (screen.height - 420 - 96) / 2;

YOUR_CODE;

lhnWin=window.open('https://www.livehelpnow.net/lhn/livechatvisitor.aspx?lhnid=LHNACCOUNTID&d=' + lhnDepartmentN + '&zzwindow=' + lhnWindowN, 'lhnchat', 
'left=' + wleft + ',top=' + wtop +',width=580, height=435,toolbar=no,location=no,directories=no, status=yes,menubar=no,scrollbars=no,copyhistory=no,resizable=yes');

return false;

}

Rate this article


Your email is now subscribed to alerts for this article

Your email is not subscribed to alerts for this article

Subscribe to alerts for this article below

Unsubscribe to alerts for this article below


Leave a comment?

Related articles

  • Custom information feed
    • 29558
    • 28
    • 0
  • Custom information feed with "Same IP - New Chat session" setting enabled
    • 24563
    • 57
    • 0
  • Live Chat operator online/offline detection via JavaScript
    • 27791
    • 70
    • 0
  • SalesForce Integration for LiveHelpNow Chat System
    • 54914
    • 74
    • 0
  • Integration with Google Analytics & Google AdWords
    • 27465
    • 37
    • 0
  • How to export chat transcripts for your records
    • 27504
    • 63
    • 0
  • Retrieve additional information about the customer using Custom Information Feed
    • 21611
    • 57
    • 0
  • Streaming API - Eventing API (Webhooks)
    • 29578
    • 44
    • 0
  • Using LiveHelpNow Events with Google Tag Manager
    • 22855
    • 58
    • 0
  • How to Capture Twitter Mentions in the Ticketing System
    • 26093
    • 58

Popular Knowledge Base Articles

  • Customize with different languages
    • 21772
    • 27
    • 0
  • LiveHelpNow Section 508 Compliance & Accessibility for Visually Impaired Users
    • 16838
    • 60
    • 0
  • Unsecured content warnings
    • 16145
    • 57
    • 0
  • HelpOut Tab - changing Chat, Ticket and Callback button images
    • 23874
    • 27
    • 0

Knowledge Base Authors

  • Michael Conde
    Michael Conde
    Total articles: 10
  • LiveHelpNow
    LiveHelpNow
    Total articles: 257

Company Sites

Home

Blog

Categories

  • General Questions
  • Getting Started
  • Customization
  • Advanced Customization
  • Troubleshooting
  • All Categories

Connect With Us

  • LiveHelpNow, LLC
  • Customer Service Software
  • 515 S West End Blvd
    Suite 202
    Quakertown, PA 18951

  • 8775483001
  • help@livehelpnow.com
  • https://www.livehelpnow.net
    Powered by Global Knowledge Base a LiveHelpNow product