LiveHelpNow Help Desk

Support Center

BASIC

ADVANCED

Exact Match:

  • Home
  • Categories
  • Home
  • Categories
  1. Home
  2. Categories
  3. Best Practices - Live Chat

Best Practices - Live Chat

  • Date updated 2014-08-05
  • Author LiveHelpNow
  • Comments 0
  • Rating
  • Categories
  • Getting Started

Are there any general guidelines I can follow to help increase my live chat volume?

Yes, there are a number of ways to increase the quantity and quality of your live chats with customers while using LiveHelpNow live chat software:

  1. Make Sure your Staff is Ready
    Staff can be easily prepared and trained to know how to use the operator panel, handle multiple incoming chats simultaneously, and if they are answering phones as well then they can multitask.
  2. Don’t Hide the Chat Button
    Placement of the chat button on your webpages should be high on the page and not lost among lots of other images. Place the button on every page!! It’s better to turn it on full-steam to gauge incoming volume than it is to hide the button on the bottom of a Contact Us page and get nothing.
  3. Customize and Brand the Chat Window
    Be proud of your site, and reinforce your brand experience. Highly customize the window by including graphics, logos,  icons, and colors according to your brand and company color standards.
  4. Create Proactive Chats Based on Your Own Data using our Push Technology
    All the info you need to make for a productive proactive chat campaign is in your analytics and chat reports right at your finger tips. When are customers and website visitors people likely to buy? What answers to particular questions can you provide to ensure finalizing the sale? What pages on the site are people most prone to bail out? Look at this information and increase your sales.
  5. Ask for Help If Something Isn’t Working Like You Want
    You have a good live chat product from a reputable provider. LiveHelpNow is going to be capable of doing what you need rather than forcing you to do it a certain way. There’s a good chance that product experts know how to extract what you need. Need help with reports, settings, or customizations? let us know!
  6. Pay Close Attention to Pages with High-Value Items
    These are the pages most of your incoming chats come from, are the most popular item your site has for sale, or provides the most useful and interesting information. Watch the behavior of your visitors to know what changes to make and when.
  7. Make Offers in combination with Proactive Chat Invitations
    Increase sales volume and revenues by suggesting complimentary products, reminders of return policies, even customer testimonials can be shared this way.
  8. Publish Wait Times for each Communication Mechanism
    People like to know how long they may be on hold, it allows them to maintain some control and feel that they are respected as a customer.
  9. Remind Callers who have phoned #800 numbers that Live Chat is available as well
    Chat is far less expensive when handling service and support.

Rate this article


Your email is now subscribed to alerts for this article

Your email is not subscribed to alerts for this article

Subscribe to alerts for this article below

Unsubscribe to alerts for this article below


Leave a comment?

Related articles

  • Using Proactive Chat Invitations
    • 26967
    • 59
    • 0
  • Chat session initialization
    • 48781
    • 90
    • 0
  • How to Search Chat History
    • 27498
    • 60
    • 0
  • How do I view the Browsing History for a visitor?
    • 25348
    • 59
    • 0
  • Chatting with multiple customers at the same time
    • 27185
    • 61
    • 0
  • Steps to upgrade your trial
    • 22326
    • 78
    • 0
  • Firewall setup for LiveHelpNow service
    • 25427
    • 73
    • 0
  • Training and Support options
    • 21048
    • 63
    • 0
  • Chat Sessions per Unique Visitor
    • 21215
    • 59
    • 0
  • Offline window settings
    • 24690
    • 62
    • 0

Popular Knowledge Base Articles

  • Customize with different languages
    • 21772
    • 27
    • 0
  • LiveHelpNow Section 508 Compliance & Accessibility for Visually Impaired Users
    • 16838
    • 60
    • 0
  • Unsecured content warnings
    • 16145
    • 57
    • 0
  • HelpOut Tab - changing Chat, Ticket and Callback button images
    • 23874
    • 27
    • 0

Knowledge Base Authors

  • Michael Conde
    Michael Conde
    Total articles: 10
  • LiveHelpNow
    LiveHelpNow
    Total articles: 257

Company Sites

Home

Blog

Categories

  • General Questions
  • Getting Started
  • Customization
  • Advanced Customization
  • Troubleshooting
  • All Categories

Connect With Us

  • LiveHelpNow, LLC
  • Customer Service Software
  • 515 S West End Blvd
    Suite 202
    Quakertown, PA 18951

  • 8775483001
  • help@livehelpnow.com
  • https://www.livehelpnow.net
    Powered by Global Knowledge Base a LiveHelpNow product