Can I download the software and install it on my server?
Unfortunately. or rather fortunately, LiveHelpNow's live chat software is SaaS (Software as a Service) which means it cannot be hosted on your server.
Why is this fortunate? Because with SaaS services like LiveHelpNow you do not need to worry about maintaining the software, securing it and upgrading it. We take care of everything for you. With a LiveHelpNow account you can have piece of mind that your sales and support are online and functioning, and you can concentrate on what you do best - running your business!
"Why SaaS? I don't like monthly fees, I want a lifetime license" this is a very common question.
Saas is also known as a "hosted software" or "hosted model" which is gaining popularity because it saves time and money for the user.
You no longer need to worry about maintaining another system, keeping it secure and up and running, upgrading it to the latest version, spending hour after hour of your time on administering another software package.
Plus do not forget the initial investment of time and money which you would have to incur with an in-house model.