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Removing Priority or Category fields from the ticket submission form

  • Date updated 2019-04-04
  • Author LiveHelpNow
  • Comments 0
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  • Categories
  • Ticket System
  • Account Setup
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  • ticket system

How do I remove Priority or Category field from Ticket submission form?

To remove category or priority field from ticket submission form please follow these steps:

Make sure that all Categories and Priorities are set as "Private" in Admin Panel->Ticket System->System Setup->Ticket Categories/Email Templates

 Leaving only private values in category and priority fields will hide the field on the public ticket submission form

 

 

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