LiveHelpNow Help Desk

Support Center

BASIC

ADVANCED

Exact Match:

  • Home
  • Categories
  • Home
  • Categories
  1. Home
  2. Categories
  3. LiveHelpNow operator panel loads slowly, shows "Page not found" errors or freezes.

LiveHelpNow operator panel loads slowly, shows "Page not found" errors or freezes.

  • Date updated 2017-03-21
  • Author LiveHelpNow
  • Comments 0
  • Rating
  • Categories
  • Troubleshooting
  • Tags
  • freeze
  • loading

My operator panel loads slowly, sometimes shows "Page not found" errors, or even freezes or shows unordered/messy information.

The LiveHelpNow operator panel may be loading slowly because of internet connectivity issues, firewall settings on your network, or restrictions within the Internet Explorer browser.

If you have determined that internet connectivity and firewall settings are not the issue, then please complete these steps at your computer:

 

1. Download the latest version of the LiveHelpNow Alerter: http://www.livehelpnow.net/alerter. Run the 'LiveHelpNow' program.

2. Click on View > Reload in the menu as shown below.

 

 

3. Open your Internet Explorer web browser, go to Internet Options -> General tab and click on 'Settings'. Make sure 'Automatically' is selected as shown below.

 

4. Finally in Internet Explorer -> Internet Options and switch to Security tab ->Trusted sites and add *.livehelpnow.net to Trusted sites list.

Uncheck "require https:" first if you are unable to add *.livehelpnow.net to Trusted sites list, then add it.

See image below:

trusted sites

 

**IE 11 users: If the steps above do not resolve operator panel loading issues, please try this additional step: http://help.livehelpnow.net/article/1/39249/ 

**Mac users: Please follow this video on how to clear Safari cookies: http://www.youtube.com/watch?v=vJdZULw25HM 

Rate this article


Your email is now subscribed to alerts for this article

Your email is not subscribed to alerts for this article

Subscribe to alerts for this article below

Unsubscribe to alerts for this article below


Leave a comment?

Related articles

  • Issues with chat button code
    • 21637
    • 59
    • 0
  • How to stop LiveHelpNow from starting when Windows starts
    • 20225
    • 60
    • 0
  • Invitations to chat and flash objects
    • 25302
    • 59
    • 0
  • New visitor notification
    • 27068
    • 58
    • 0
  • Alerter login issue
    • 20157
    • 59
    • 0
  • How to determine if your network has issues connecting to LiveHelpNow
    • 20241
    • 28
    • 0
  • Find Alerter notification software icon in Windows 7
    • 19711
    • 59
    • 0
  • Forgot Password
    • 17818
    • 59
    • 0
  • Troubleshooting live chat button status
    • 18631
    • 59
    • 0
  • iPhone App notifications
    • 17708
    • 58
    • 0

Popular Knowledge Base Articles

  • Customize with different languages
    • 21791
    • 27
    • 0
  • LiveHelpNow Section 508 Compliance & Accessibility for Visually Impaired Users
    • 16867
    • 60
    • 0
  • Unsecured content warnings
    • 16163
    • 57
    • 0
  • HelpOut Tab - changing Chat, Ticket and Callback button images
    • 23892
    • 27
    • 0

Knowledge Base Authors

  • Michael Conde
    Michael Conde
    Total articles: 10
  • LiveHelpNow
    LiveHelpNow
    Total articles: 257

Company Sites

Home

Blog

Categories

  • General Questions
  • Getting Started
  • Customization
  • Advanced Customization
  • Troubleshooting
  • All Categories

Connect With Us

  • LiveHelpNow, LLC
  • Customer Service Software
  • 515 S West End Blvd
    Suite 202
    Quakertown, PA 18951

  • 8775483001
  • help@livehelpnow.com
  • https://www.livehelpnow.net
    Powered by Global Knowledge Base a LiveHelpNow product