Does LiveHelpNow have CoBrowse feature so I can see and possibly control an end user's computer?
LiveHelpNow Remote Assistance, powered by join.me
Join.me combines instant screen sharing and powerful meeting tools in an app that anyone can use to present, train, demo or concept. join.me is designed to be intuitive and accessible.
What does it do?
LiveHelpNow Remote Assistance powered by join.me allows agents to control the customer’s mouse and keyboard to provide technical support.
- Works on any computer
Works with any browser on any computer.
Launches instantly from a single click.
You remain in control of your screen at all times.
- If you would like to setup remote assistance, please go to https://join.me and select "Free pro trial." Create a user account with your desired email address and password.
- Once you have created a join.me account, please log in to your LiveHelpNow account and switch to the admin panel. Once in the admin panel, please select My Account → Integrations → click on the join.me logo. Then simply fill out the form using your join.me username and password.
- Don't forget to check the Join.Me enabled checkbox to activate Join.Me within LiveHelpNow!